Contact channels to suit you
See where your parcel is, when you want
If you need to track a parcel sent through Yodel Direct, please click here
This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track, with your parcel reference number or your "Sorry we missed you" card ID.
Speak to our customer service team online
Our free Webchat facility is the quickest and easiest way to contact our customer service team. You can also access Webchat once you have tracked your parcel.
Monday - Friday: 8am - 8pm
Saturday: 8am - 5pm
If you need to chat to one of our team about a parcel being sent via Yodel Direct, please click here.
Get in touch with our team
Chat with our customer service team.Webchat
Full of information, right at your fingertips
For Yodel Direct queries, please click here.
If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look in our help centre.
It's full of information that should answer most of the questions you have.
Got a question?
Visit our help centre.Help Centre
Want to speak to us?
Yodel’s Customer Service number is 0344 755 0117
Calls to this number cost the same as national rate and will be included within national rate inclusive packages. This applies to calls from any phone line, including mobile, landline and payphone.
Please have your parcel tracking ID ready.
Mother's Day Weekend Opening times:
Saturday 18th March: 8am - 7pm
Sunday 19th March: 8am - 7pm
Monday 20th March: 8am - 7pm
Monday - Friday: 8am - 7pm
Saturday: 8am - 5pm
If you need to speak to us about a parcel that has been sent through our online booking tool, Yodel Direct, click here
Give us a call
Calls to our number (03447550117) cost the same as national rate and will be included within national rate inclusive packages. Remember to have your parcel tracking ID ready. If you're on a mobile click the button below.Call us now