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We're moving to InPost on 17th July. Get ahead of the curve & start tracking & managing all your Yodel by InPost parcels & delivery preferences in the InPost app.

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My InPost Locker door won't open

From 17th July, to get help and support with your parcels, get the InPost app or visit inpost.co.uk/help

If you arrive at an InPost Locker and you’re not able to access the InPost locker, first check:

  • You have the right QR code to access your InPost locker
  • You have received a notification to let you know that your order has arrived at your chosen Locker if it’s a collection
  • The parcel hasn’t expired, you have up to 72 hours to collect your parcel

Still having trouble? Get in touch with the InPost support team who can help you out further.